50 Mattress FAQ - Mattress post sale questions   Natural Mattress: Home > 50 Mattress FAQ - Mattress post sale questions



50. I have had the mattress for a few days and am not comfortable, what are my options? Can I return it?

The mattress can be swapped to another type that we have in stock within 14 days of delivery as long as the cover is kept by the customer, meaning only the inner core is swapped. A delivery and exchange fee of $120 and the price difference between the two mattresses must be paid in advance. This swap is subject to approval, we can only swap the inner core if it is in an 'as new' condition, if it has been soiled in any way we can not provide this service.

The mattresses inner core can only be swapped within 14 days, we can not give any refunds or accept any mattress returns. It is important to remember people are accustomed to their old type of mattress, it will take about 2 weeks to adapt to a new mattress, it is perfectly normal to feel a little bit uncomfortable or to feel minor aches as the body adapts to the new mattress, once the body has adapted the muscles will relax during sleep resulting in a better sleep.


back to top